REFUND POLICY

At Bin Usama, we are committed to ensuring complete customer satisfaction. If for any reason you are not satisfied with your purchase, we offer a simple and customer-friendly return and refund process.

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Refund Eligibility

You may request a return or refund under the following conditions:

• If you receive a wrong parcel
• If the product is unused and in its original packaging
• If you are not satisfied with the fragrance (product must remain unused)

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Return Request Process

• Customers must contact us within 3 days of receiving the order
• Provide your order details for verification
• Our support team will assist you with the return process

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Refund Process

• Once the returned product is received and inspected, your refund will be approved
• Refunds will be issued via:
  Bank Transfer / EasyPaisa / JazzCash
• Please allow 3–7 business days for the refund to be processed after approval

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Important Note

To ensure eligibility for a refund, the product must be unused, unopened, and returned in its original condition and packaging.